Retningslinjer for angrerett

At Jalliyah, we want you to be happy with your purchase. If you need to return an item, please review the policy below.

1. Change-of-Mind Returns

For online purchases, you have the legal right to cancel your order within 14 days of receiving your goods, without giving a reason.

After notifying us of your cancellation, you must return the goods within a further 14 days. Items should be returned in their original condition, with reasonable care taken while you have them.

Where applicable, we will refund the purchase price and the cost of standard delivery. You are responsible for return postage unless the item is faulty, incorrect, or otherwise requires us to cover the return cost.

2. Faulty, Damaged or Incorrect Items

If your item is faulty, damaged on arrival, or not as described, please contact us as soon as possible at admin@jalliyah.com.

Depending on the circumstances and your legal rights, we may offer a repair, replacement, refund, or other appropriate remedy.

3. Refunds

Once a return is received and processed, eligible refunds will normally be made to the original payment method. Refunds required following cancellation will be issued within the period required by applicable UK law.

We will not restrict or exclude any statutory consumer rights that apply to your purchase.

4. Exclusions

Certain goods may be excluded from change-of-mind returns where permitted by law, including personalised or made-to-order products and sealed goods that are unsuitable for return for health or hygiene reasons once unsealed.

5. How to Request a Return

To request a return or cancellation, email admin@jalliyah.com with your order number and details of the item you wish to return. We will provide the relevant return instructions.