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At Jalliyah, we aim to process and deliver your orders promptly and securely. This Shipping Policy explains how orders placed through our online store are handled.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During busy periods, promotions, or circumstances outside our reasonable control, processing may take longer. If there is a significant delay, we will make reasonable efforts to notify you.

2. Delivery

Available delivery options, costs, and estimated delivery times will be displayed at checkout based on your delivery address and selected service.

Delivery times are estimates and may be affected by the carrier, weather, customs procedures, or other circumstances beyond our reasonable control.

3. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

If an order is returned to us because an incorrect or incomplete address was provided, additional delivery charges may apply before the order can be resent.

4. International Orders

Where international delivery is available, customers may be responsible for applicable customs duties, import taxes, or other charges imposed by the destination country.

These charges are outside our control and are generally the responsibility of the customer unless otherwise stated at checkout.

5. Lost, Damaged or Delayed Orders

If your order arrives damaged, is significantly delayed, or appears to be lost, please contact us at admin@jalliyah.comwith your order number.

We will work with the relevant delivery provider to investigate the issue and provide an appropriate resolution in accordance with applicable law.

6. Contact Us

For shipping questions or assistance with an order, please contact:

Jalliyah
318 High Road Leyton
London, E10 5PW
United Kingdom

Company number: 08994121
Email: admin@jalliyah.com

This policy does not affect your statutory rights under applicable UK consumer law.